Utah Jiffy Lube Fails
I am still steaming over the unbelievably bad experience I just had with the Highland Utah Jiffy Lube. (click on that link ff you want to read the full version of my story). Short recap of the story:
- My wife got in a car accident
- I was out taking care of her car and decided to stop at Jiffy Lube
- Utah Jiffy Lube employee locks my keys inside my car
- Utah Jiffy Lube store manager tells me it is my fault and refuses to pay for a locksmith
- I am forced to walk home on the Highland Highway in the dark, with snow and ice everywhere!
- Utah Jiffy Lube plugs up one of their 3 bays for a full business day b/c of refusal to pay for a locksmith
- I have to call in a favor to a police woman friend who unlocks my car
- I finally get my car home 18 hours after making one of the worse decisions of my life
I have not been this mad since high school. I literally had to go play basketball for 3 hours that night just to try and sweat the stress out.
Suggestions for Utah Jiffy Lube:
- Send all store managers to some kind of mandatory customer service boot camp
- Tell your employees not to shut open car doors unless they are holding the keys
- Offer to give patrons a ride home if they are stuck at your store because you locked their keys in their car
- Offer to pay for a locksmith to come unlock the car, if one of your employees locks the patrons keys in the car
This is partially my fault - I should have never stopped at a Jiffy Lube in the first place! These are the same guys that are famous for the telling you every part on your car is dirty, worn out, and needs replacing. How many times have you heard:
"Sir did you know your windshield wipers, your air fllter, your coolant, and belts are all about to give out? We can replace each of these parts for a total of $239.00, plus your oil change which was only $34.95..." That is what I thought!